Who we are
Jade Memorabilia Ltd is a collectibles retailer based at 38 Lumber Lane, Earlestown, St. Helens, WA5 4AR, United Kingdom. We are responsible for the personal information described in this policy when you use our website or contact our team.
We handle customer and seller information with care.
Information we collect
The information we need depends on what you ask us to do. An appraisal enquiry usually needs different details from a completed purchase.
Contact details
Your name, email address, telephone number and the message you send through a contact or valuation form.
Collectibles and images
Descriptions, provenance notes, collection details and photographs you upload for an appraisal or consignment enquiry.
Orders and delivery
Items purchased, billing details, delivery address, order history and communications about an order.
Website activity
Device information, approximate location, browser details, pages viewed and cookie choices made in your browser.
How we use your information
We use personal information to provide the service you have requested and to keep our shop accurate and secure.
- Process purchases, arrange delivery and provide order updates.
- Review selling, consignment and appraisal enquiries, including submitted photographs.
- Answer questions, resolve complaints and keep a record of important correspondence.
- Protect accounts, payments and the website from misuse or suspicious activity.
- Measure website performance and improve product descriptions, navigation and stock information.
- Send marketing messages only where we have a lawful basis and your preferences allow it.
Our legal bases
UK data protection law requires us to have a lawful basis for processing personal data. The basis depends on the task.
Contract and requested steps
We use information needed to take payment, fulfil an order, arrange delivery or respond to a selling or appraisal request before an agreement is made.
Legal obligations
We may keep transaction and accounting records where tax, financial or other UK rules require us to do so.
Legitimate interests and consent
We may use limited information to protect the service, understand site use or send relevant updates. Where consent is needed, you can withdraw it at any time.
Who receives your information
We share only what a provider needs to complete its role. Payment details are processed by our payment provider; we do not need to store your full card number. Delivery partners receive the address and contact information required to deliver an order.
We may also use website hosting, security, email and analytics providers. They must handle data under our instructions or their own legal responsibilities. We do not sell customer information.
How long we keep information
We keep information only for as long as it has a clear business or legal purpose. Enquiry records are normally reviewed after 24 months of inactivity. Order and financial records are kept for the period required by UK accounting and tax rules. Marketing data is removed or suppressed when you withdraw consent or stop engaging with our messages.
Photographs and notes supplied for an appraisal are removed when the enquiry is closed unless you ask us to retain them for an active consignment or an agreed follow-up.
Customer data security
We restrict access to personal information, use secure website connections and choose service providers with appropriate security measures. Staff and suppliers receive access only when their work requires it.
No online service can remove every risk. If you think your account or correspondence has been exposed, contact us promptly so we can investigate.
Your UK GDPR rights
You can ask us to explain how we use your information and, where the law allows, ask us to:
- Provide a copy of your personal data.
- Correct inaccurate or incomplete information.
- Delete information that no longer needs to be kept.
- Restrict processing while a concern is reviewed.
- Give you certain data in a portable format.
- Object to processing based on legitimate interests or direct marketing.
To make a request, email [email protected]. We may ask for enough information to confirm your identity. You can also complain to the Information Commissioner's Office if you believe your data protection rights have been breached.
Cookie policy
Cookies are small files stored by your browser. Some are needed for core website functions, such as remembering choices during checkout. Other cookies help us understand page use and improve the site.
You can also clear cookies or change browser permissions in your browser settings. Blocking some cookies may affect checkout or other website functions.
Policy changes
We may revise this policy when our website, providers or legal duties change. The latest version will appear on this page with its updated status. Please read it again before sending sensitive information.
Contact us about privacy
Send a privacy request or question to [email protected]. You can also write to Jade Memorabilia Ltd, 38 Lumber Lane, Earlestown, St. Helens, WA5 4AR, United Kingdom.